Privacy & Confidentiality Policy

Introduction

Coviant Software LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our software products, services, and website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, phone number, and business contact information
• Billing and payment information, including credit card details
• Company name, job title, and professional information
• Account credentials and authentication information

Technical Information

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Log data, including access times and pages viewed
• Cookies and similar tracking technologies

Usage Information

• Software usage patterns and feature utilization
• Performance data and error reports
• Customer support interactions and communications
• Feedback, surveys, and testimonials

How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our software products and services
• Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
• Account Management: To manage user accounts, process transactions, and send service-related notifications
• Product Development: To analyze usage patterns and develop new features and improvements
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: To send promotional materials and updates about our products (with your consent)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business, such as payment processors, hosting providers, and analytics services
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information with specific third parties

Confidentiality Commitments

Coviant Software LLC maintains strict confidentiality standards:

• Client Data: All client data, source code, and proprietary information are treated as strictly confidential
• Non-Disclosure: Our employees and contractors are bound by confidentiality agreements
• Project Information: Details about custom development projects are kept confidential unless you authorize disclosure
• Business Information: Your business strategies, processes, and sensitive information are protected
• Intellectual Property: We respect and protect your intellectual property rights

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure data centers with physical and electronic access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and security best practices
• Incident response procedures for potential security breaches
• Regular backups and disaster recovery planning

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Support business operations and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at +1 (214) 813-6770. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage and performance

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy and Confidentiality Policy, please contact us:

Compliance

Coviant Software LLC complies with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy legislation. We are committed to maintaining the highest standards of data protection and privacy.