Return Policy

Overview

At Coviant Software LLC, we are committed to ensuring customer satisfaction with our software products and services. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges may be processed for our software solutions.

Software License Returns

Due to the nature of software products, returns are subject to specific conditions:

• Software licenses may be eligible for a refund within 30 days of purchase if the software has not been activated or downloaded
• Once a software license key has been activated or the software has been downloaded, the license is considered used and is non-refundable
• Custom software development projects are non-refundable once development has commenced
• Subscription-based services may be cancelled at any time, with refunds prorated based on unused service time

Refund Eligibility

Refunds may be issued under the following circumstances:

• Technical Issues: If the software fails to function as described and our technical support team cannot resolve the issue within a reasonable timeframe
• Duplicate Purchase: If you accidentally purchased the same license or service multiple times
• Unauthorized Purchase: If a purchase was made without your authorization, subject to verification
• Service Cancellation: For subscription services cancelled within the first 14 days, a full refund may be provided

Non-Refundable Items

The following items and services are non-refundable:

• Activated software licenses and downloaded software products
• Custom software development services after project initiation
• Consulting services that have been rendered
• Training programs that have been attended or accessed
• Third-party software or services purchased through Coviant Software LLC

Return Process

To request a return or refund, please follow these steps:

1. Contact our customer support team at +1 (214) 813-6770 within the eligible return period
2. Provide your order number, purchase date, and reason for the return request
3. Our team will review your request and respond within 2-3 business days
4. If approved, refunds will be processed to the original payment method within 5-10 business days
5. You will receive a confirmation email once the refund has been processed

Exchanges and Upgrades

We offer exchanges and upgrades for certain software products:

• Software licenses may be exchanged for a different product of equal or greater value within 30 days of purchase
• Upgrade options are available for customers who wish to move to a higher-tier product or service
• Price differences for upgrades must be paid before the new license is activated
• Downgrades are generally not permitted once a license has been activated

Technical Support

Before requesting a return due to technical issues, we encourage you to contact our technical support team. Many issues can be resolved through:

• Software updates and patches
• Configuration assistance
• Troubleshooting guidance
• Documentation and training resources

Subscription Cancellations

For subscription-based services:

• Subscriptions can be cancelled at any time through your account portal or by contacting customer support
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months of service unless cancelled within the first 14 days
• Access to the service will continue until the end of the paid period

Contact Information

For questions about our Return Policy or to initiate a return request, please contact us:

Policy Updates

Coviant Software LLC reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our products and services after any changes constitutes acceptance of the updated policy.